Anti-Spam Policy

Last updated: 15 November 2024

---

Cazziny is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold and the obligations of anyone who uses our platform or services to send communications.

1. Scope

This policy applies to all users, subscribers, instructors, and third parties who interact with Cazziny services available at cazziny.net. It covers all outbound communications sent through or in connection with our platform, including email, notifications, and any other electronic messaging.

2. Definition of Spam

For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication. This includes but is not limited to:

• Unsolicited commercial messages sent to recipients who have not given explicit consent
• Messages sent in bulk without a legitimate relationship with the recipient
• Communications with misleading subject lines, sender information, or content
• Messages that obscure their origin or use falsified routing information
• Repeated contact after a recipient has requested to stop receiving communications

3. Our Commitments

Cazziny commits to the following practices in all communications we send:

• We only send messages to individuals who have provided verifiable consent
• Every commercial message includes a clear and functional unsubscribe mechanism
• Our sender identity, domain, and subject lines accurately represent the nature of each message
• We honour all opt-out and unsubscribe requests promptly
• We do not sell, rent, or share contact information with third parties for unsolicited marketing purposes
• We maintain records of consent for all recipients on our mailing lists

4. User Obligations

Any user who sends communications through Cazziny services must comply with the following requirements:

4.1 Consent

You must have obtained clear, prior, and verifiable consent from each recipient before sending any commercial or promotional communication. Consent must be freely given, specific, and documented.

4.2 Accurate Identification

All messages must accurately identify the sender. You must not use false or misleading headers, subject lines, or sender addresses. The origin of every message must be transparent and traceable.

4.3 Unsubscribe Mechanism

Every communication must include a clear, simple, and functional method for recipients to opt out of future messages. Opt-out requests must be honoured without delay and without requiring unnecessary steps from the recipient.

4.4 Content Standards

Messages must not contain deceptive, harmful, or misleading content. Communications must be relevant to the recipient's relationship with the sender and must not promote illegal activities or violate any applicable terms of service.

4.5 List Hygiene

You are responsible for maintaining accurate and current contact lists. Addresses of individuals who have opted out or whose messages have bounced must be removed promptly from active lists.

5. Prohibited Activities

The following activities are strictly prohibited when using Cazziny services:

• Sending unsolicited bulk messages of any kind
• Harvesting or scraping email addresses from public sources for messaging purposes
• Using purchased, rented, or third-party lists without documented consent from each individual
• Disguising message origin or using anonymising techniques to evade spam filters
• Sending messages that contain malware, phishing content, or deceptive links
• Continuing to contact recipients after receiving an opt-out request
• Impersonating Cazziny or any other individual or organisation in communications

6. Enforcement

We actively monitor for spam-related activity on our platform. If a user is found to be in violation of this policy, Cazziny reserves the right to take any of the following actions:

• Issue a formal warning and require immediate corrective action
• Suspend or restrict access to messaging features
• Terminate the user's account without prior notice
• Report the activity to relevant authorities or industry bodies
• Take legal action where permitted and appropriate

7. Reporting Spam

If you have received a communication you believe violates this policy, or if you suspect misuse of Cazziny services, please report it to us. We investigate all credible reports and take appropriate action.

You can contact us at:

• Email: info@cazziny.net
• Phone: +61 2 9791 9661
• Address: 48 Meryll Ave, Baulkham Hills NSW 2153, Australia

8. Third-Party Services

Where Cazziny uses third-party providers to facilitate communications, those providers are selected based on their adherence to anti-spam standards. We require all third-party services to operate in a manner consistent with this policy.

9. Policy Updates

This policy may be updated from time to time to reflect changes in our practices, technology, or applicable standards. The date at the top of this page indicates when the policy was last revised. Continued use of Cazziny services following any update constitutes acceptance of the revised policy.

10. Contact

For any questions or concerns regarding this Anti-Spam Policy, please reach out to us directly:

• Website: cazziny.net
• Email: info@cazziny.net
• Phone: +61 2 9791 9661
• Address: 48 Meryll Ave, Baulkham Hills NSW 2153, Australia